Terms of service
OVERVIEW
Welcome to The Little Mouse’s House. The terms “we”, “us” and “our” refer to Hayley Victoria at The Little Mouse’s House. Hayley Victoria operates The Little Mouse’s House’s store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). The Little Mouse’s House is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction and have given consent for any minor dependents under your supervision to use the Services on devices you own or manage.
To use the Services, including browsing our online stores or purchasing products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all account activity. Accounts may not be transferred, sold, assigned, or licensed to another person.
By subscribing to our mailing list, you consent to receiving marketing emails from The Little Mouse's House. You may unsubscribe at any time by clicking the unsubscribe link in any email.
SECTION 2 – OUR PRODUCTS
We make every effort to provide accurate representations of our products and services. However, colors or product appearance may differ from how they appear on your screen due to device type, settings, or configuration.
We do not warrant that the appearance or quality of any products purchased will meet your expectations or match digital representations. All descriptions are subject to change without notice. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, region, or jurisdiction at our discretion.
Please note: our products are intended for general use and not as toys. Some items may be delicate, breakable, or lightweight and should be handled with care. Keep products away from moisture, flames, or other conditions that could cause damage or pose a risk. Follow any product-specific instructions where provided.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Orders are not accepted until The Little Mouse’s House confirms acceptance. Payment must be received and processed before the order is accepted.
Please review your order carefully, as cancellations may not be possible once an order is confirmed. If an order is not accepted, changed, or cancelled, we will notify you via the email, billing address, and/or phone number provided.
Retail purchases are intended for personal or household use only. Wholesale or commercial orders must be placed through the ‘Wholesale’ section of our website. Please read our Wholesale Policy before ordering.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and confirmed. Unless stated otherwise, posted prices do not include taxes, shipping, handling, customs, or import charges.
You agree to provide accurate, current, and complete purchase, payment, and account information, and to promptly update any information, including email addresses and credit card details.
You represent and warrant that:
- The credit card information you provide is true, correct, and complete.
- You are authorized to use the payment method provided.
- Charges incurred will be honored by your bank or card issuer.
- You will pay all charges at posted prices, including applicable taxes and shipping.
SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates and not guaranteed.
Once products are transferred to a carrier, risk of loss or damage passes to you. Please ensure the shipping address is correct. We are not responsible for delays, loss, or damage caused by shipping carriers, customs, or events outside our control.
For wholesale orders, lead times will vary dependent on the size of order and seasonal fluctuation in the volume of orders received by The Little Mouse’s House. Wholesale customers are encouraged to contact The Little Mouse’s House via the Contact Form on the website, prior to making an order, if they require an estimated turnaround time.
Please note that turnaround times are estimates only, may be subject to change, and are not guaranteed.
SECTION 6 – INTELLECTUAL PROPERTY
All Services content, including trademarks, logos, text, displays, images, graphics, video, and audio, is owned by The Little Mouse’s House, its affiliates, or licensors and protected by copyright, trademark, and other laws.
You may use the Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, publicly display, or create derivative works without prior written consent.
All designs and illustrations remain the property of Hayley Victoria at The Little Mouse’s House. Wholesale buyers may resell or use products as intended, but may not claim designs as their own or use artwork to promote their brand.
SECTION 7 – OPTIONAL TOOLS
You may be provided access to third-party tools or resources (“Optional Tools”). These are provided “as is” without warranty. Use of these tools is at your own risk, and we have no liability for any issues arising from their use.
SECTION 8 – THIRD-PARTY LINKS
The Services may include third-party content or links. We are not responsible for third-party content, accuracy, or practices. Access and use of third-party websites are at your own risk.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, but all sales are made directly with The Little Mouse’s House. Shopify is not responsible for any transactions, products, or services purchased through our store.
SECTION 10 – PRIVACY POLICY
All personal information is subject to our Privacy Policy and Shopify’s Privacy Policy. By using the Services, you agree to these policies.
SECTION 11 – FEEDBACK
By submitting ideas or feedback, you grant a perpetual, worldwide, royalty-free license to use, modify, and distribute such Feedback. You represent that you own or have rights to any submitted Feedback and that it complies with these Terms.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Information on the Services may contain typographical errors or inaccuracies. We may correct or update information, including product descriptions, pricing, or availability, without prior notice.
Product listing photos may include props to help to stage each item and to give context. Props are not included in the sale of each item. Prior to making an order, please read product descriptions carefully and contact The Little Mouse’s House via the Contact Form if you are unsure of what is included in the sale.
SECTION 13 – PROHIBITED USES
You agree not to use the Services unlawfully, to infringe on intellectual property, transmit malware, spam, or otherwise interfere with the operation of the Services. We may suspend or terminate accounts for prohibited use.
SECTION 14 – TERMINATION
We may terminate access at any time without notice. Sections on Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and other provisions that naturally survive termination will remain in effect.
SECTION 15 – DISCLAIMER OF WARRANTIES
All products and Services are provided “as is” and “as available.” We disclaim all warranties, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent allowed by law, The Little Mouse’s House and affiliates are not liable for any damages, including lost profits, lost revenue, or loss of data arising from use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless The Little Mouse’s House, Shopify, and affiliates from any claims arising from your breach of these Terms or violation of law.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remainder will continue in effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision does not constitute a waiver. These Terms, along with our policies, form the entire agreement between you and The Little Mouse’s House.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without written consent. We may assign our rights at our discretion.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.
SECTION 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS OF SERVICE
We may update these Terms at any time by posting changes on our website. Your continued use constitutes acceptance of any updates.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at littlemouseshouse@outlook.com.
Our contact information is posted below:
The Little Mouse’s House
littlemouseshouse@outlook.com
East Yorkshire, HU16 5QL